Dealing With Difficult People

You know there's going to be plenty of energy in the room when participants start talking about the people who drive them crazy.

People they work with who wear them out. Who never listen and rarely agree. Who seem to have a very strange idea of what cooperation means. Or support. Or direction. And yet they've got to work with them - or for them - to get the job done.

The challenge for you is to take this energy and focus it on solutions. That's exactly what Dealing with Difficult People helps you do. It takes the participants through a process that is both energizing and empowering.

You start the participants with their own feelings and experiences, then you move them, step-by-step, toward a more objective view of their situation. They begin to see their difficult person not as a burden they have to bear, but as a problem they can solve.

In this program you don't lecture the participants or introduce them to some theoretical model. You give them information that turns into insight because they apply it to their own, real-life situation. And at the end of the day, they leave with a plan - ready to deal with that strange person who seems to live on another planet.